Privacy Policy

Last Updated: May 23, 2025

1. Introduction

Servin AI Ltd. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Servin AI service ("Service").

This policy is compliant with the Protection of Privacy Law, 5741-1981 (the "Privacy Law") of Israel and other applicable Israeli data protection regulations.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Identifiers: Such as name, email address, phone number, and other contact information you provide when registering for our Service.
• Account Information: Information related to your account, including username, password, and account preferences.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Usage Data: Information about how you use our Service, including your interaction with the AI assistant, case details, and communication history.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Service.

3. How We Collect Your Information

We collect information through:

• Direct interactions when you create an account or use our Service
• Automated technologies or interactions as you navigate through our Service
• Third parties or publicly available sources

4. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Service
• To process and complete transactions
• To manage your account and provide customer support
• To improve and personalize your experience with our Service
• To develop new products, services, features, and functionality
• To communicate with you about updates, security alerts, and support
• To monitor the usage of our Service for security and fraud prevention
• To comply with legal obligations

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Transfer

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Israel and choose to provide information to us, please note that we transfer the data, including personal data, to Israel and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

8. Your Data Protection Rights

Under Israeli privacy laws, you have the following rights:

• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Database Registration

In accordance with the Israeli Privacy Law, our databases containing personal information are registered with the Israeli Registrar of Databases.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Servin AI Ltd.
Email: privacy@servinai.com
Address: Tel Aviv, Israel